JOB DETAILS
E-COMMERCE OPERATIONS MANAGER
Location   Saudi Arabia
Salary   
Sector   Retail Services
Job Type   Full Time
Date   04/12/2018
Job Ref No   3897

Company Profile

Our client is a highly reputable multi-national company in the retail space, 

Job Description

Seeking an E-Commerce operations Manager to join their team.

Responsibilities 

  • Manage day-to-day processing of multi-brand online orders to improve productivity and reducing costs.
  • Monitor key fulfillment metrics, quality control, delivery and returns Service Level Agreements (SLAs) across single-concept and multi-concept orders.
  • Streamline the customer returns flow to make it the most customer-friendly, fastest, most accurate and most optimized solution by working to reduce lead time and provide timely refunds to customers.
  • work closely with the courier partners to ensure the quickest possible deliveries to customers across cities, regions and locations.
  • Engage with the Finance team to negotiate the best commercials with the Supply Chain vendors and keep costs within budget.
  • Coordinate with the Group Supply Chain team to create state-of-the-art E-commerce warehouse facilities.
  • Collaborate with other retail brands within the Group to help them with E-commerce onboarding.

Candidate Profile

  • At least 7-8 years of E-commerce Operations experience working with top retail E-commerce companies.
  • In-depth understanding of warehouse management systems and technology.
  • Expert on the best packaging techniques for different types of products.